Privacy Policy

Last updated: June 11, 2026

This Privacy Policy describes how ChonkPaws (“ChonkPaws,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit https://chonkpaws.com, complete a quiz, join our waitlist, contact us, or purchase products or digital services from our store.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

When you complete a quiz, join a waitlist, contact us, or place an order, we may collect:

  • Name or nickname

  • Email address

  • Pet name

  • Pet type

  • Pet birthday or adoption day

  • Pet personality traits

  • Pet coat color

  • Optional owner birth date, if you choose to provide it for future pet-owner compatibility reports

  • Order information, if you purchase a product or digital report

  • Shipping and billing details, if physical products become available

  • Messages, questions, or support requests you send to us

Information collected automatically

When you visit our website, certain information may be collected automatically, such as:

  • Device type

  • Browser type

  • IP address

  • Pages viewed

  • Referring website

  • Approximate location

  • Cookies and similar tracking technologies

  • Website usage and interaction data

Payment information

If you make a purchase, payment information is processed by Shopify, payment processors, and related payment service providers. ChonkPaws does not directly store full credit card numbers.

2. How We Use Your Information

We may use your information to:

  • Provide and improve our website

  • Process quiz submissions

  • Prepare and send pet element mini results

  • Send waitlist updates

  • Respond to customer support messages

  • Send product launch updates, promotions, and ChonkPaws news

  • Prepare future personalized digital reports

  • Recommend symbolic elements, lucky colors, and product ideas

  • Process orders and payments, if products become available

  • Prevent fraud, abuse, or unauthorized activity

  • Improve store design, content, products, and customer experience

  • Comply with legal, tax, security, and regulatory obligations

3. Pet Quiz and Optional Birth Information

ChonkPaws Elements is inspired by Chinese Five Elements culture and is created for fun, cultural discovery, and self-reflection.

We may use pet details and optional owner birth information to prepare symbolic quiz results, lucky color suggestions, future compatibility reports, and personalized product recommendations.

ChonkPaws Elements does not provide medical, veterinary, financial, legal, psychological, or professional advice. It does not diagnose, treat, prevent, or predict health conditions for you or your pet.

4. Email Marketing and Waitlist Updates

If you complete a quiz, join our waitlist, or subscribe to updates, we may send you emails about:

  • Your quiz result

  • ChonkPaws product launches

  • Personalized accessory ideas

  • Digital report updates

  • Promotional offers

  • Store news

You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us at support@chonkpaws.com.

5. How We Share Information

We do not sell your personal information.

We may share information with trusted third-party service providers that help us operate our business, including:

  • Shopify and Shopify-related services

  • Payment processors

  • Email marketing providers

  • Form tools, such as Tally or similar services

  • Analytics tools

  • Customer support tools

  • Shipping and fulfillment partners, if physical products become available

  • Fraud prevention, security, or compliance providers

These service providers may only use your information as needed to provide services to us or as required by law.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Keep the website working properly

  • Remember preferences

  • Analyze website traffic

  • Improve user experience

  • Measure marketing performance

  • Support advertising and retargeting, if enabled in the future

You can control cookies through your browser settings. Some features of the website may not work properly if cookies are disabled.

7. International Data Transfers

ChonkPaws may use service providers located in different countries. Your information may be processed or stored outside your country or region.

When we transfer information internationally, we rely on appropriate safeguards where required by applicable law.

8. Data Retention

We keep personal information only for as long as necessary to:

  • Provide our services

  • Send quiz results and waitlist updates

  • Process orders

  • Maintain business records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, tax, and regulatory obligations

You may contact us to request deletion of your personal information, subject to legal or operational requirements.

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Object to or restrict certain processing

  • Request a copy of your information

  • Opt out of marketing emails

  • Opt out of certain data sharing or targeted advertising where applicable

To exercise privacy rights, contact us at:

support@chonkpaws.com

We may need to verify your identity before completing certain requests.

10. California and United States Privacy Notice

If you are located in California or another U.S. state with applicable privacy laws, you may have additional rights regarding your personal information.

ChonkPaws does not sell personal information in exchange for money. If we use advertising, analytics, or tracking tools that may be considered “sharing” or “targeted advertising” under certain privacy laws, you may have the right to opt out where applicable.

To make a privacy request, contact us at:

support@chonkpaws.com

11. European Economic Area, United Kingdom, and Similar Regions

If you are located in the European Economic Area, United Kingdom, or another region with similar privacy laws, we may process your personal information based on one or more legal bases, including:

  • Your consent

  • Performance of a contract

  • Our legitimate business interests

  • Legal compliance

  • Protection of rights, security, and fraud prevention

You may have the right to access, correct, delete, restrict, or object to certain processing of your information.

12. Children’s Privacy

Our website is not intended for children under 13 years old, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us at support@chonkpaws.com so we can review and delete the information if appropriate.

13. Data Security

We use reasonable administrative, technical, and organizational measures to help protect personal information.

However, no website, internet transmission, or electronic storage system is completely secure. We cannot guarantee absolute security.

14. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

Please review the privacy policies of any third-party services you use.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last updated” date above.

Your continued use of our website after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, contact us at:

ChonkPaws
Website: https://chonkpaws.com
Email: support@chonkpaws.com

Business operator information is available upon legitimate request where required by applicable law.