Contact ChonkPaws
Have a question about ChonkPaws, your pet photo, a personalized design, or an order?
We are here to help.
General Support
For general questions, website questions, privacy questions, policy questions, or brand questions, contact:
Use this email for:
- General questions
- Website questions
- Privacy questions
- Pet photo privacy questions
- Policy questions
- Brand questions
- Non-order support
Order Support
For order-related questions, contact:
Use this email for:
- Order questions
- Photo upload questions
- Delivery questions
- Revision requests
- Refund or cancellation questions
- Digital file issues
- Product-related support
If your message is about an order, please include your order number if available.
General Contact
For general inquiries, partnership questions, or non-order communication, contact:
Hello
For friendly messages, community notes, or general brand communication, contact:
Please Include These Details
If your message is related to an order, please include:
- Your order number
- The email used at checkout
- Product name
- Pet name if relevant
- A short description of the issue
- Any helpful screenshots or photos if needed
Response Time
We aim to respond as soon as possible.
Response times may vary depending on message volume, order status, production workload, weekends, holidays, and time zones.
Photo Upload Help
If you have trouble uploading your pet photo, contact:
Please include your order number and the email used at checkout.
Privacy Questions
For privacy questions or pet photo privacy requests, contact:
Contact Form
If you use the contact form on this page, please include a clear topic and message.
Recommended fields:
- Name
- Order number if available
- Topic
- Message
Phone number is not required.