Refund Policy

Last updated: June 10, 2026

Thank you for shopping with ChonkPaws. This Refund Policy explains how refunds, returns, exchanges, and cancellations work for ChonkPaws products, digital reports, and coming soon personalized accessories.

Digital Reports

Personalized digital reports, including Pet & Owner Energy Match Reports, are custom digital products.

If you purchase a digital report:

  • You may request a cancellation before we begin preparing your report.
  • Once report preparation has started, the order becomes non-refundable.
  • Once the report has been delivered by email or download link, all sales are final.
  • One free revision is included if there is an error in birth details, pet details, formatting, or missing sections.

We do not offer refunds because a customer disagrees with the interpretation, result, symbolic element, lucky color, or personality description.

ChonkPaws reports are created for fun, cultural discovery, and self-reflection only. They do not provide medical, veterinary, financial, legal, or psychological advice.

Personalized Physical Products

Personalized products may include items such as custom pet bandanas, pet ID tags, pet-owner matching sets, gift boxes, or products with pet names, colors, symbols, or custom text.

Personalized products are final sale unless:

  • The item arrives damaged
  • The item has a manufacturing defect
  • We sent the wrong item
  • The customization does not match the confirmed order details

If there is an issue with your personalized item, please contact us within 7 days of delivery.

Non-Personalized Physical Products

For non-personalized physical products, you may request a return within 14 days after delivery.

To be eligible for a return, the item must be:

  • Unused
  • In its original condition
  • In its original packaging
  • Not damaged, washed, worn, or altered

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

[support@chonkpaws.com]

Please include:

  • Order number
  • Email used for the order
  • Clear photos or video of the issue
  • Photos of the packaging, if applicable

We may offer a replacement, store credit, partial refund, or full refund depending on the situation.

Cancellations

You may request a cancellation before your order is processed.

For personalized products or digital reports, cancellation is only possible before preparation, production, or customization begins.

Return Address

Do not send items back without contacting us first. Returns sent without approval may not be accepted.

Return address:

[Your Return Address]

If the return address changes based on product type or shipping location, we will provide the correct return instructions by email.

Refund Processing

Once your return is received and inspected, we will notify you whether your refund is approved.

Approved refunds are issued to the original payment method. Processing time may vary depending on your payment provider.

Non-Refundable Items

The following items are non-refundable unless damaged, defective, or incorrect:

  • Personalized products
  • Custom-made products
  • Digital reports after preparation has started
  • Digital reports after delivery
  • Gift cards
  • Final sale items
  • Items damaged by customer use

Legal Rights

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Contact

For refund or return questions, contact us at:

ChonkPaws
Email: [support@chonkpaws.com]