Shipping Policy
Last updated: June 10, 2026
This Shipping Policy explains how ChonkPaws handles shipping for physical products.
Please note: some products may currently be displayed as Coming Soon or Waitlist. These products are not available for shipping until officially launched.
Order Processing Time
When physical products become available, order processing time will depend on the product type.
Estimated processing times:
- Ready-to-ship products: 2–5 business days
- Personalized products: 5–10 business days
- Gift sets or seasonal products: 5–12 business days
Processing time does not include shipping transit time.
Shipping Time
Estimated shipping times will be shown at checkout when products become available.
Estimated delivery times may vary depending on the destination, shipping carrier, customs processing, holidays, weather, and other factors outside our control.
Typical estimated delivery windows may be:
- United States: 7–20 business days
- Canada: 10–25 business days
- United Kingdom: 10–25 business days
- European Union: 10–30 business days
- Australia and New Zealand: 10–30 business days
- Other international destinations: varies by location
These are estimates only and are not guaranteed.
Shipping Cost
Shipping cost will be calculated and displayed at checkout when products become available.
Shipping cost may vary based on destination, product type, order weight, shipping method, and promotional offers.
International Shipping
International orders may be subject to customs duties, taxes, VAT, import fees, or local charges. These charges are not included in the item price or shipping cost unless clearly stated at checkout.
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Order Tracking
When your order ships, you will receive a shipping confirmation email with tracking information if tracking is available.
Tracking updates may take several business days to appear after shipment.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
If you notice an address error, contact us as soon as possible at:
We cannot guarantee changes after an order has been processed or shipped.
Lost or Delayed Packages
If your package appears delayed, please check the tracking information first. Delivery delays can happen due to customs, carrier issues, weather, holidays, or incorrect address details.
If your package has not arrived after the estimated delivery window, contact us and we will help investigate.
Damaged Packages
If your order arrives damaged, contact us within 7 days of delivery with photos of the item and packaging.
Digital Products
Digital reports are delivered by email or download link and do not require shipping.
Contact
For shipping questions, contact us at:
ChonkPaws
Email: [support@chonkpaws.com]