Refund policy

ChonkPaws respects your privacy.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, join a waitlist, submit pet information, upload pet photos, or place an order.

Website:

https://chonkpaws.myshopify.com

Information We Collect

We may collect information that you provide directly, including:

Name
Email address
Shipping address, if physical products are offered
Billing information
Order information
Contact form messages
Pet name
Pet type
Pet photo
Pet personality notes
Gift notes or personalization details
Customer support messages

We may also collect technical information automatically, such as:

IP address
Browser type
Device information
Pages viewed
Referral source
Cookie and analytics information

How We Use Your Information

We may use your information to:

Operate our website
Process orders
Create personalized pet designs
Review pet photo quality
Provide customer support
Respond to messages
Send order updates
Send waitlist or marketing updates if you opt in
Improve our products and website
Prevent fraud, abuse, or security issues
Comply with legal or operational requirements

Pet Photos

Pet photos are used to create your personalized ChonkPaws product, review photo quality, provide support, and complete related order or revision requests.

We do not sell customer pet photos.

We do not share customer pet photos publicly without permission.

If we would like to feature your pet photo, design, or story on our website, social media, ads, portfolio, or other public channels, we will request permission first.

Email Communications

If you join our waitlist, place an order, or contact us, we may send you relevant emails.

This may include:

Order updates
Support replies
Photo upload instructions
Revision updates
Delivery updates
Launch or waitlist updates if you opt in

You may unsubscribe from marketing emails where unsubscribe options are available.

Cookies and Analytics

Our website may use cookies and similar technologies to support site functionality, analytics, customer experience, marketing, and security.

You may be able to manage cookies through your browser settings.

Some parts of the website may not function properly if cookies are disabled.

Shopify and Third-Party Services

ChonkPaws uses Shopify to operate the online store.

Shopify and other service providers may process information needed to operate the website, process payments, provide analytics, send emails, manage customer support, or fulfill orders.

These providers may have their own privacy practices.

Payment Information

If payments are enabled, payment information may be processed by Shopify or third-party payment providers.

ChonkPaws does not directly store full payment card numbers.

Sharing of Information

We may share information with service providers only when needed to operate our business, such as:

Website hosting
Payment processing
Order processing
Email services
Analytics
Customer support
Production partners
Delivery or fulfillment partners, if physical products are offered

We do not sell customer pet photos.

Data Retention

We may keep information for as long as needed to provide services, complete orders, provide support, maintain business records, comply with legal obligations, resolve disputes, and prevent fraud or misuse.

Data Security

We use reasonable measures to protect customer information.

However, no online system is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights related to your personal information, such as requesting access, correction, deletion, or limitation of certain uses.

To make a privacy request, contact:

support@chonkpaws.com

Children’s Privacy

ChonkPaws is not intended for children.

Please do not submit personal information if you are not old enough to use online services in your location.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Contact

For privacy questions, contact: