Terms of service
Welcome to ChonkPaws.
These Terms of Service describe the rules and conditions for using our website and purchasing or requesting products from ChonkPaws.
By visiting our website, placing an order, joining a waitlist, submitting information, or using any part of our store, you agree to these Terms.
Website:
https://chonkpaws.myshopify.com
About ChonkPaws
ChonkPaws creates personalized pet gifts and digital keepsakes inspired by customer-submitted pet photos, pet names, personality details, and stories.
Some ChonkPaws designs may include gentle Eastern-inspired visual details, such as soft color accents, balanced compositions, cloud-like lines, or symbolic warmth. These details are used for artistic and cultural inspiration only.
ChonkPaws does not provide fortune-telling, luck guarantees, spiritual services, medical advice, predictions, or health-related claims.
Website Use
You agree to use this website only for lawful purposes.
You agree not to:
- Misuse the website
- Interfere with website security or operation
- Attempt unauthorized access
- Submit false, harmful, infringing, or unlawful content
- Use our website or products for illegal or abusive purposes
We may refuse service, cancel requests, or restrict access if we believe these Terms have been violated.
Product Information
We aim to describe our products as clearly and accurately as possible.
Product details may include:
- Product format
- Personalization options
- Delivery method
- Processing timeline
- Revision options
- File format
- Physical or digital product status
- Limitations or requirements
Because many ChonkPaws products are personalized, final results may vary based on the submitted pet photo, design direction, and personalization details.
Colors, layouts, and previews may appear differently depending on your screen, device, or display settings.
Personalized Products
Personalized products are created using customer-submitted materials and information.
This may include:
- Pet photos
- Pet names
- Pet type
- Personality notes
- Style preferences
- Gift messages
- Recipient details
- Other personalization details
You are responsible for reviewing all submitted information before placing an order or submitting a form.
ChonkPaws is not responsible for delays or errors caused by incomplete, inaccurate, unclear, or low-quality customer submissions.
Submitted Photos and Content
By submitting a pet photo, text, name, message, or other content to ChonkPaws, you confirm that:
- You own the content or have permission to use it
- You have the right to submit it to us
- The content does not violate another person’s rights
- The content is not unlawful, harmful, abusive, or misleading
- ChonkPaws may use the submitted content to create and deliver your personalized product
You remain responsible for the content you submit.
Please do not submit photos or information that include unnecessary sensitive personal information.
Pet Photo Privacy
Customer pet photos are used to create personalized ChonkPaws designs, review photo quality, provide support, and complete related order or revision requests.
We do not share customer pet photos publicly without permission.
We do not sell customer pet photos.
For more details, please review our Pet Photo Privacy page and Privacy Policy.
Orders and Payment
If products are available for purchase, orders are placed through our Shopify store.
You agree to provide accurate billing, contact, and order information.
Payment processing may be handled by Shopify or third-party payment providers. ChonkPaws does not directly store full payment card information.
An order confirmation does not guarantee that an order can be fulfilled if there is an issue with payment, submitted content, product availability, photo quality, or policy compliance.
We reserve the right to refuse or cancel an order when necessary.
Pricing and Availability
Product prices, availability, formats, and offers may change at any time.
We may update, discontinue, or modify products without prior notice.
If a product is marked as unavailable, waitlist-only, or coming soon, it is not available for immediate purchase unless clearly stated otherwise.
Delivery
Delivery format and timeline depend on the specific product.
Some products may be delivered digitally. Future products may include physical formats.
Product pages will explain the expected delivery method and timeline before purchase.
Delivery may be delayed if the submitted photo is low quality, required information is missing, additional review is needed, a revision request is pending, or technical or operational issues occur.
For physical products, shipping times may vary by destination, carrier, customs, and other factors outside our control.
Revisions
Some products may include a revision process.
The number of included revisions and the type of changes allowed will be stated on the product page.
A revision may include small adjustments such as minor color changes, text corrections, layout refinements, or detail corrections.
A revision does not necessarily include a full redesign, a change to a completely different style, or a new product concept.
Additional revisions may require extra time or additional charges if offered.
Refunds and Cancellations
Refund and cancellation eligibility depends on the product type, production stage, and product-specific policy.
Because personalized products are created specifically for each customer, cancellations and refunds may be limited once production has started.
Please review our Return and Refund Policy before placing an order.
Customer Responsibilities
You are responsible for:
- Providing accurate order information
- Submitting usable pet photos
- Ensuring you have the right to use submitted photos
- Reviewing product details before purchase
- Checking personalization details before submission
- Responding to requests for additional information if needed
ChonkPaws may not be responsible for delays or unsatisfactory results caused by unclear, incomplete, or unsuitable customer submissions.
Intellectual Property
The ChonkPaws website, brand name, text, graphics, design elements, product concepts, and related materials belong to ChonkPaws or its licensors unless otherwise stated.
You may not copy, reproduce, distribute, modify, resell, or misuse ChonkPaws materials without permission.
Personalized final designs are provided for personal, non-commercial use unless the product page states otherwise.
Commercial use, resale, or redistribution of ChonkPaws designs may require written permission.
Customer Reviews, Photos, and Public Features
ChonkPaws does not create fake reviews, fake testimonials, fake customer artwork, or fake user-generated content.
If customer photos, designs, reviews, or stories appear publicly on our website or social channels, they should be based on real customer permission.
Submitting a pet photo for an order does not automatically grant ChonkPaws permission to use it publicly.
Third-Party Services
Our website may use third-party services to operate the store, process payments, provide analytics, support emails, host content, or deliver products.
These third-party services may have their own terms and privacy practices.
ChonkPaws is not responsible for third-party websites, services, or content that we do not control.
Website Accuracy
We try to keep website information accurate and up to date, but errors may occur.
We do not guarantee that all information on the website is always complete, accurate, current, or error-free.
We may correct errors, update information, or cancel orders affected by errors when necessary.
Limitation of Liability
To the fullest extent allowed by applicable law, ChonkPaws is not responsible for indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products.
Our total liability for any claim related to a product or order will not exceed the amount paid for that product, unless applicable law requires otherwise.
Some jurisdictions do not allow certain limitations, so some of these limitations may not apply to you.
No Professional Advice
ChonkPaws products are artistic and gift-related.
They are not intended to provide medical, veterinary, legal, financial, spiritual, psychological, or professional advice.
Any Eastern-inspired design elements are decorative and cultural in nature, not predictive or advisory.
Changes to These Terms
We may update these Terms of Service from time to time.
The updated version will be posted on this page with a new “Last updated” date.
Your continued use of the website after updates means you accept the revised Terms.
Contact
For questions about these Terms, contact:
For order-related questions, contact: