Shipping policy
ChonkPaws creates personalized pet gifts and keepsakes.
Delivery details depend on the specific product, product format, destination, and production stage.
Please review the product page carefully before placing an order.
Digital Delivery
Some ChonkPaws products may be delivered digitally.
Digital delivery may include:
- Design preview
- Final digital artwork file
- Download link
- Email delivery
- Print-ready file, if included in the product
Digital delivery instructions will be sent to the email address provided at checkout or during the intake process.
Please make sure your email address is correct.
Physical Product Shipping
If ChonkPaws offers physical products, shipping details will be shown on the product page or during checkout.
Physical product shipping may depend on:
- Product type
- Production time
- Shipping destination
- Carrier availability
- Customs or import procedures
- Seasonal delays
- Weather or logistics disruptions
Estimated delivery times are estimates only and are not guaranteed unless clearly stated.
Processing Time
Personalized products require time for review and production.
Processing may include:
- Order review
- Pet photo quality review
- Design creation
- Revision review, if included
- Final file preparation or product production
- Packing and shipping, if physical
Processing time may vary by product.
Shipping Costs
If physical shipping is available, shipping costs may be calculated during checkout or displayed on the product page.
Customers are responsible for any shipping charges shown at checkout.
International Shipping
If international shipping is offered, customers may be responsible for customs duties, taxes, import fees, or other charges required by the destination country.
ChonkPaws is not responsible for delays caused by customs, local carriers, or incorrect customer information.
International shipping availability may vary by product.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
ChonkPaws may not be responsible for delays, failed delivery, or lost packages caused by incorrect or incomplete shipping information.
If you notice an address error, contact us as soon as possible at:
Lost, Delayed, or Damaged Packages
If a physical product is delayed, lost, or damaged during shipping, contact us at:
Please include:
- Order number
- Shipping address
- Tracking information if available
- Photos of damage if applicable
We will review the issue and assist where possible.
Digital Delivery Issues
If you do not receive a digital file or download link, please check your spam or promotions folder first.
If you still cannot find it, contact:
Contact
For shipping or delivery questions, contact:
For general questions, contact: